4 replies

I am still unaable to create a single GIF and people are sharing daily. Please I need help.

My pc is loaded with tonns of software and all works. Can someone please help me. May be engage on a live support.

Hi Keshav, 

Sorry for the delay on getting back here. I will notify the developer and I'll ask him if he can do a live support on skype. I'll get back to you. Thank you.

I Installed in a new device.

windows 10 and it gave me this error. (details in attached pic)

Hi Keshav, 

You have the same issue as this user: http://support.youzign.com/i2063-msvcr100100-dll , please download Microsoft Visual C++ 2010 Redistributable Package from Microsoft.

Let me know how it goes. Thank you.


This trick worked.

But still facing issue with the never ending circle.

Thanks for your support.

Hi Keshav,

Can you please try to disable the antivirus for a moment and then try to save the GIF again.

Let me know how it goes. Thank you.

I had already tried that before creating this post as recommended in one of your other post.

This didnt help.

Ok Keshav, hoping that next updates will fix the issue. We will update soon. Thanks

thanks John.
and also please look into inbuilt updater if possible.

Yes, sure Keshav, we'll look into it. Thank you for the suggestion.

i m using quick heal.

Hi Keshav, 

May I know what antivirus you are using on the screenshot? Thank you.