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Hi, When I attempt to view an existing design or create a new one - the system just switches to a black screen... help please

Hi,

When I attempt to view an existing design or create a new one - the system just switches to a black screen...

help please

3 replies

I'm having the same issue as John, however entering "chrome://plugins" in Chrome results in:

This site can’t be reached

The webpage at chrome://plugins/ might be temporarily down or it may have moved permanently to a new web address.

ERR_INVALID_URL
 
What else can I do to get YouZign working again?
 
Don

Hi Don, 

I'm sorry about the inconvenience. This is an old tip that no longer works, Chrome removed the chrome://plugins link. 

To solve the issue, please check this new tutorial: http://support.youzign.com/i2253-black-screen-when-loading-youzign-editor

I hope this helps. Thank you.

That did it...thanks!

That's great! You're welcome Don! Thanks for the update.

Hi,

Thanks for getting back to me, when I tried the link it gave me an error - but I selected settings and looked for the flash defaults, & allowed the youzign domain and it works fine.

 

Thanks loads for your help,

Regards,

John

Hi John, 

Thanks for the update. Got it! Is it through Flash exceptions? 

You're welcome!

Hi John,

This can be due to the Flash Player. Please try this fix:

I recommend you to use Chrome for Youzign, type: chrome://plugins in the address bar and check the Adobe Flash Player. 

Please let me know how it goes. Thank you.