1
Acknowledged

Unable to access projects in folders

I am trying to edit some previously created projects which I have stored in folders.   When I try to edit a file, all I get is a blank black screen - nothing happens.   Is there a problem?   I need to access this files ASAP.  Please HELP!

1 reply

Hi there, 

I am sorry for the inconvenience. The black screen is caused by missing or disabled Adobe Flash Player. Youzign works best in Google Chrome. If you're not able to run it in Chrome, please type/copy and paste this keyword in the address bar: chrome://settings/content

A small window will pop-up in your settings page that says 'Content Settings'. Scroll down until you get to the Flash Section. Then check the 'Allow all sites to run Flash' then click Finished. After that, please refresh the Youzign Editor.

I hope this helps. Please let us know. Thank you.