1
Acknowledged

Very Very Very Poor Customer Support

What is the point of having great products with such really poor customer support? It is no point boasting 36000 customers and support is extraordinarily slow for  YouZign and GifZign?

It is clear that the membership site has operational problems. You register the product and it does not recognise the login after. Numerous support messages sent with no acknowledgement or response for days.

Surely good business has to go beyond accepting payment and then customers become abandon.

2 replies

Hi Rose,

Requests were sent via: http://support.youzign.com/

Is this not valid? Do you only deal with requests from support@youzign.com?

Thanks,

Darin

Hi Darin,

Unfortunately, there are some issues with the requests sent to http://support.youzign.com/ 
If you can send us a private ticket to support@youzign.com with your registered email, we will sort it out for you immediately.

Again, our apologies for the inconvenience here. 

Sincerely,
Rose

I just found the request you sent to support@youzign.com
I'm sorting it out now. Thanks!

Hi Darin,

I have successfully setup your account. You should be able to access it now.
Login details were sent thru the private request email.

Thank you so much for bearing with us! Feel free to let me know if anything!

Sincerely,
Rose

Hi Darin,

Our sincere apologies for the inconvenience here. 
We cater tickets that are sent to support@youzign.com. Can you please confirm if this is the support email you are sending requests to? I'll be happy to sort it out for you.

Sincerely,
Rose