I wanted to inform you that we are retiring this helpdesk and moving it to a new one here:
We will also retire the forums we had here and move them to a new forum website here:
http://youzign.com/forums (not active yet)
We are very sad to see our good old support desk go but at the same time excited for the future! Being in touch with you is incredibly important to us so we are planning to keep the interactivity we always had with you going moving forward in our new forums, due this week...
I've been using Youzign since its first release, but you really NEED to improve the time it takes to save an image. It can take a couple of minutes for a FB post size image and that is way too long.
I see other posts from a year ago and obviously you're not taking this issue seriously enough. I also use Canva and Stencil and they both save images extremely fast, so it's not my computer or connection.
BTW it also takes forever to delete an image from the Uploads section.
Sometimes I have a text box that is much bigger than the text iteself. I want to reduce the size of the box without reducing the size of the text. How do I keep the text static and move the border of the box to the text?
Could someone quickly answer me in this matter. I have a customer that wants to buy Youzign from my referral link. but he wants to buy it for one year instead of monthly and don't want to pay $1 to try it out and then use original price, he just wants to pay the price 1 year for each year, do i need a special referral link for this? Please let me know right away and also i want to do the yearly for him but i am confused, what is the yearly price is it $89 usd $120 or
In Youzign when I create my own design, the Preview mode scrambles my design all up. The design had 5 lines of text and a small graphic, and each line of text was created as a separate line. It's never done that before version 3.
Also, when I saved the new design as a PNG, that image was also all scrambled up. Hopefully there is a fix coming soon for this issue. It's definitely a work suppressor!
And lastly, I noticed that I couldn't upload vector files to Youzign, the circle thingy would just spin and spin forever. Instead,
I have these issues again and again. It takes 2 minutes and more for every single site to load. That is inacceptable. I have these issues for many days. I cannot work on projects when it takes such a long time.
I purchased Youzign when the beta was offered why does my account show that I have to now buy the club and the agency add ons ? I also have never received any monthly club templates. Your Purchase Details Transaction Id: AP-55N40324P8200340W Date: Friday 23rd of January 2015 08:45:37 PM Product Name: Youzign Beta Offer Price: $39.99 Purchaser: firstname.lastname@example.org Seller: Youzign Status: Paid Affiliate: No affiliate
This is what I see in these Template Types No templates in here yet, but you can still create your own. Album Art Email Header Mockzign Etsy Smartmockups There are no template in my account in these template types
Hi, I would like to ask about a broken link on the fresh stock photos download but no response to my email that addressed to email@example.com since 1/22. Can I know how should I proceed with this? Thanks!
Be very kind to cancel my subscription cost. I do not know why to contact them. 5 days ago I passed an email and I have no answer, 3 days ago I went back to run and nothing, I do not want to debit me another month, since I have not used the platform for months, unfortunately in the control panel there is no the option to unsubscribe (it seems bad).
Hi, I'm having an issue with the preview of a design not showing the same as the final product. Also, I keep getting the spinning wheel and not able to save my design. I do use Chrome, and have checked to make sure all java script options are enabled. I have included the screen shots of what I'm running into if I download the design without saving it.
Trouble shooting 2 image is what it looks like in the editing design file
Trouble shooting 1 image is what it looks like in preview or when I tried downloading the