Frequently Asked Questions

  • 13
    Answered

    What happened to background removal tool for images

    Gene Carey · 24 · Last reply by John : }

    It seems that the "edit image" button has been replaced with an "erase background" button (that does nothing when clicked on). I no longer see anyplace where I can start adding the red and green dots to remove image backgrounds. Did something get changed?

  • 6
    Answered

    Creating ebook Cover in 2D and 3D

    Werner Rosin · 19 · Last reply by John : }

    I have not understand, if i have a preview from my ebook in 2D and 3D how i now can download in 2 steps the ebook cover 2d and after this the ebook cover in 3d.

  • 5
    Answered

    Download images directly from the Youzign Editor

    Bobby Valentine · 2 · Last reply by John : }

    I create a lot of images with YouZign that I then use in other YouZign images.  Is there a way to access my Youzign created images directly without having to download them and then upload them to the uploads area?  Am I missing something?  

  • 5
    Answered

    Youzign - 100 Templates

    Huzaili Jamal · 6 · Last reply by John : }

    I purchased the Youzign - 100 Templates Upsell but how do I tell if those templates have been added to my account and how will I know when new ones have been added each month.

  • 4
    Answered

    Unable to Get Access to Gifzign

    roger · 2 · Last reply by Rose :3

     

    I paid for Gifzign, but cannot get access to the software and it appears that it had been removed.  Here is my transaction details:

    [some contents hidden]

    Roger

  • 3
    Answered

    2 questions please

    Julie Bechthold · 2 · Last reply by John : }

    Can we use a file with a .EPS in Youzign?

    Also, can we use rounded text, as in around the top and the bottom of a circular logo? See attached example made in another program, please.

     

    Thanks,

    Julie R. Bechthold

    jbechthold@gmail.com

    Beta member

  • 3
    Answered

    bonjour,

    anna cornieux · 3 · Last reply by John : }

    j'ai pixabay qui ne fonctionne plus, ni en anglais ni en français sur la barre de recherche...Il y a 2 jours tout fonctionnait bien, et là rien !

    Que se passe t-il ?

    Merci par avance

  • 3
    Answered

    business card question and wpimagesuite

    Scott Parat · 1 · Last reply by John : }

    How do you print on the backside of a business card? And this is different than wpimagesuite....correct?

    I want to print on the backside of a business card but it doesn't appear as though I have access to the backside of the card. Other creating another card is there an option to flip the card.

    And, I wondered how much different this is than wpimagesuite?

    Thank you

    Scott Parat

  • 3
    Answered

    Hi Guys, Will there be an integration with the new Luke Mcguire software "Instamate" ?

    zahid · 4 · Last reply by zahid

    Hi Guys, Will there be an integration with the new Luke Mcguire software "Instamate" ?

  • 3
    Answered

    Youzign in french version ?

    Isabelle Charron · 1 · Last reply by Rose :3

    As the CEO Bertrand is French, do you think, there will be a french version of youzign ?

  • 3
    Answered

    Do you have a link to upgrades? I have the basic version.

    Jim Peinkofer · 4 · Last reply by Rose :3

    Do you have a link to upgrades? I have the basic version.

  • 3
    Answered

    Select LAYERS and move or delete them

    K G · 3 · Last reply by John : }

    Sometimes my layers get lost. Is the a way to directly SELECT LAYERS in a list and move or delete them like in Photoshop?

    Pixlr has this ability and it is a web-based image editor so it should be possible. Is this in the works for a future update? It would be SUPER HELPFUL for complicated designs.

  • 3
    Answered

    Your server is unacceptably Slow slow slow!!! Please upgrade your servers.

    Tom B · 5 · Last reply by Angela P.

    Hey guys... love the tool but OMG the tool is so painfully slow.

    Every time... like every time an action touches your server... workflow grinds to a hault.

    "Loading..."     So sick of seeing this word. 

    Get more hamsters or something! lol.  Like seriously. 

    I want to use the tool but keep looking towards other tools.

    Your tool is just so not on-par with modern software saas tools.

    I see in the forum here that 10 months ago this issue was raised by a user... nothing has been done. 

    I have had an account since you launched and this

  • 3
    Answered

    need my early bird bonuses

    Paul Donihue · 3 · Last reply by John : }

    I purchased the youzign again (have lifetime membership) to get the bonuses. I never received a link. I am also a lifetime member.  Really wanted all of the bonuses. 

    pdonihue@photoexpressionsplace

    Hello Photo Expressions Place LLC, We've processed your payments. It may take a few moments for these transactions to appear in the Recent Activity list on your Account Overview.

    [ Some contents are hidden due to privacy concerns ]

  • 3

    Is there no way to chose the format you want to save a file as?

    Steve · 4 · Last reply by John : }

    I created a file with a custom size. When I download the file it only saves the image as a PNG. When I use save as it only give me an option to change the name. What if I wanted to save it as a JPG instead? How can I do that?

    Thanks

  • 3
    Answered

    bonuses for YouZign Members Club purchase

    Chrissy Withers · 1 · Last reply by John : }

    Hi,

    Could I please get access to the promised bonuses for purchasing the YouZign Members Club, i.e. the WL Video Frames and I would like the WL Offline Graphics Editor please, and the other bonuses promised, templates etc..  My transaction details are below:

     

    [some contents hidden]

    Thanks & regards

    Chrissy Withers

     

  • 2

    Refund on Visual Suite

    David Warren · 3 · Last reply by Magnus :)

    Looking for a refund on Visual Suite. The plugin simply conflicts too  much to be of any use to us.

    Let me know how to get a refund

    Dave

  • 2
    Answered

    do you have a discount for educational stuff and faculties?

    Geoff Chen · 1 · Last reply by Bertrand :)

    i work for univerisity, i wonder if you have discount for eudcational stuff and faculties?

  • 2
    Answered

    How do I get the API token and the Puplic Key

    CONRAD MARSILI · 2 · Last reply by John : }

    How do I get the API token and the Puplic Key I still need a password Reset for JVZOO I cannot get them to send me a New Password to even access what I purchased from you . youzign

    Conrad Marsili

  • 2

    How to change edit a color from an image or logo that was imported to another image that was imported to be edited?

    Manny Charles · 1 · Last reply by John : }

    I have a 2 different pictures that was imported into my design from another source however I need to find a way to edit these colors and to have them match.  How do I copy a color from a logo to edit another picture that was imported into my design and was not created originally inside Youzingn?