Answered Questions

  • 1

    No Login email

    Junior Romero · 1 · Last reply by Yel <(','<)

    I just made the purchase through Warrior marketplace and I have not received my mail with the accesses also check the SPAM more than 1 hour ago

    [some contents hidden]

  • 1

    logozign and noun project

    a k · 2 · Last reply by John : }


    I bought the license. But I was curious about the use of noun project icons.

    I see on the the Noun Project site that free members should credit the icon’s designer each time you use their icon. To use it royalty-free one hast he pay for a NounPro membership.

    If I use Nounproject icons with a logo made by Logozign. Is that royaltyfree by your arrangement with them? Or do I need to attribute or buy a seperate license like NounPro to use it royaltyfree?

  • 1

    is there a webinar this morning?

    Docp · 1 · Last reply by Yel <(','<)

    Nov 3 2017.

    Is there a webinar this morning?

    Do you have a schedule of when you will have these? 


  • 1

    Password Reset Does not Work

    Malaka · 1 · Last reply by Yel <(','<)

    I am trying to reset my password, but the email never arrived.


  • 0

    Is there a reason I've needed to ask for a refund for three days and it hasn't happened?

    Thomas Marino · 2 · Last reply by John : }

    I bought Pagezign, right out of the box it doesn't integrate with Youzign (i get some error) and nothing shows up on my site. After communicating with support and being told my issue is being sent to the tech team, i heard nothing for 5 days. I'm over it. Dont' want it. I go into chat with support, not coming into the forums and going ballistic (as I am pretty much doing now) and ask for a refund on Tuesday. Bonnie is very concerned she can't find the ticket nor the email. I'm happy to help chase down an error in

  • 0

    Hello, just one question,

    Rodolfo · 1 · Last reply by Yel <(','<)

    Hello, just one question, why is it that in my youzing account is reflected that the account is active only until June 21, when they are bought for life, (lifetime) according to account in a screenshot that I own The offer you buy, thank you, I hope it is a mistake.

    Email: (hidden)

  • 1

    What is current size for Facebook Event cover image

    ML · 2 · Last reply by John : }

    The templates in Youzign for Facebook Event Cover image is 784 x 295.  But I think that is not the correct size now.  Facebook says it is 1920 x 1080

    Are there templates with these dimensions we can use?


  • 3

    Your server is unacceptably Slow slow slow!!! Please upgrade your servers.

    Tom B · 4 · Last reply by Angela P.

    Hey guys... love the tool but OMG the tool is so painfully slow.

    Every time... like every time an action touches your server... workflow grinds to a hault.

    "Loading..."     So sick of seeing this word. 

    Get more hamsters or something! lol.  Like seriously. 

    I want to use the tool but keep looking towards other tools.

    Your tool is just so not on-par with modern software saas tools.

    I see in the forum here that 10 months ago this issue was raised by a user... nothing has been done. 

    I have had an account since you launched and this

  • 1

    I have an intern that I want to use Youzign and Gifzign to create some logos and marketing materials. Do need a new login for the intern? What is the best waay to get this done? Thanks.

    Seth D Himrod · 2 · Last reply by John : }

    I just want to know the best way to proceed. Don't want to break any rules on logins.

    Thanks for your help with this matter.

  • 1

    Erase Function Stop Working

    Purchase · 1 · Last reply by John : }

    I have seen many questions why the erase option stop working but there is no concrete fix.

    I have used that option forever until couples days ago I clicked on the erase option, it tend to load then return back to the image.

    I tried a second time and it worked but today I have tried separate browsers, different size and resolution images but it’s the same problem. I click on the option the function starts loading then nothing happens.

    Please help.



  • 1

    Constant crashing

    Brian Harvey · 2 · Last reply by Rose :3

    Very slow, crashes when I transfer an image in, can't use the eraser tool, What's going on? My file      size is 117 kb so it's not too big. And I am using Chrome. What's going on? Everything on my end is  up to date.

  • 1

    erase background not working

    Graeme Clemett · 2 · Last reply by Rose :3

    I have a small file size 583 × 441 - 300kb and Flash is enabled and up to date using Chrome

    But the erase background will not open

    How do we fix this?


  • 1
  • 1

    Uploading a 3MB image for a letter template in Chrome doesn't load

    Steve · 3 · Last reply by Rose :3

    I'm getting a perpetual "loading" spinning icon when trying to upload a 3MB image to use as a background in a new letter sized template using Chrome. In IE the upload image doesn't do anything. Is it my PC or something else?

  • 1

    Billing ?

    Emri Fi · 3 · Last reply by John : }

    What place i find my January 2017 #YZ Member Club billing receipt?

  • 1

    change size be change!

    Piere · 2 · Last reply by John : }

    can I change the size to different size automatically without arranging everything again?

  • 1

    Visual Suite

    Tohinze · 2 · Last reply by Magnus :)

    What a shit. Have bought Visual Suite and now Yousign is also still subscribe.

    The plugin does not work easily

    This is really rip off. I will immediately return my money, please.

    T. Hinze

  • 1

    071817- ERROR-NO Guide Line When Clicking Show Smart Lines

    JOHN G. · 1 · Last reply by John : }

    Blessings CSR,

    Thank you for your assistance in this matter.

    I am working with the Facebook header panel. In the tutorial, it showed the panel guide lines so you could adjust the elements.

    For some reason, they are not showing up for me, I can not see them.

    Q: will you be so kind and direct me on how to make the show up so I do not have to keep going back and forth with the Review window?

    Again thanks for your help,

    Until then Shalom,


  • 1

    What does Fresh Stock Photos Developer License include?

    Yosefbbb · 1 · Last reply by John : }

    i've purchased Fresh Stock Photos - Complete Pack with developer license and i also have the FB presence app as whitelabel.
    can i put the photos in the app for my users to use??

  • 1

    no login details

    Andrewmills · 1 · Last reply by John : }

    I paid for youzign with paypal and have not received any email with login details.  can you send me my login details?

    My name is Andrew Mills

    Paypal Email: [some contents hidden]